CoreTechs Consulting - CoreTechs Can Design And Build A Mobile Application For Your Customers

"A customer experience application is used directly by your customers. These differ from employee efficiency apps in that they give already prepared information to customers, in an effort to free up employees for other tasks. Putting such an application on a mobile device like a phone or tablet allows customers to connect with your company, even while they are not at their computer or on the phone. They are a great way to get your name in front of customers, as almost everyone has a device capable of running mobile apps, and many customers will take advantage of an application if they are offered one."

Customer experience apps allow your customers to get information on orders, packages and jobs in progress through a customized, automated application, where before they likely would have called in to your company, and needed a customer service representative to assist them. Many customers check on the progress of their jobs and packages while on the go, so a customer service application can compliment an existing web based customer experience site. If you can answer yes to any of these questions, a customer experience app may be a good fit for your company.

Will this mobile application help us make more money?

Customer experience applications are a great idea if you sell a product that can be purchased on-line or over the phone. If you sell a product that is often purchased while a customer is away from home, even better. The same idea applies to companies with appointments, customers who can book them on the go are more likely to do so. In both cases., giving customers another way to order your product or schedule your time is a bonus to both the customer, and the business. Keeping customers engaged with your brand and product when on their phone is a great way of allowing them to make use of your services when it is most convenient for the customer.

Will this application help make our employees more productive?

If your employees spend a lot of time taking orders, looking up shipping information, looking up invoices, or doing anything that could be done through an application by the customer, then you could save a lot of employee hours with a mobile app. This also applies to companies where customers need to book appointments. A well set up mobile application can handle much of the load previously on a receptionist, and allow customers to book appointments at hours you aren't normally open. This setup not only gives your employees time to do more besides customer service, but can dramatically increase the experience a customer has with your brand. Being able to check the status of an order or book an appointment on a phone in a short amount of time, versus waiting on hold for a person, has a dramatic effect on the positive outlook a customer may give toward your business.

Do other companies in our field already have a customer experience application?

It's never fun to play catch up. If you have the only courier service where customers can't check their package status on the go, or the only car repair service where customers can't make appointments while on the Metro, you are at a disadvantage. People are busy and often unable to make phone calls or get to a computer. You need to make sure your customers have the chance to give you business, especially if your competitors are already allowing customers to do so with mobile devices. Allowing customers to access your products and services through their phone or tablet is not just a way to increase sales, but also a great way to keep your name in front of customers even while they aren't using your services. It's hard to put a price on your company name coming up every time a customer looks at their apps, but that facet alone is as important as all of the other reasons you may want a customer experience application for mobile devices.

If any of these questions apply to you, why not call or E-mail us today. We'd be happy to explain the other advantages a mobile application can give you in reaching out to your customers, and show you some of our applications in motion.